Refund & Returns Policy — Climax Computer


Website: https://www.climaxcomputer.com

Short version: We do not normally offer refunds. If an item is still sealed/box-packed, contact our sales team within 24 hours of delivery and we will review your request on a case-by-case basis.

1. No-refund policy

Climax Computer does not entertain refunds as a general rule. By placing an order you accept that refunds are not the standard remedy.

2. Exceptions — unopened / box-packed items

If your product is still sealed in its original box (unopened), you must:

  1. Contact our sales team within 24 hours of delivery and provide your order number and reason for the request.

  2. Provide supporting evidence if requested (photos of the sealed box, delivery confirmation, etc.).

We will evaluate the request and, at our sole discretion, may offer one of the following on a case-by-case basis:

  • Exchange for the same or equivalent product

  • Store credit

  • Repair or replacement (where applicable)

  • Refund (rare; only when expressly approved)

Approval is not guaranteed and is subject to inspection and our return criteria.

3. Condition of returned items

If a return is approved:

  • Items must be returned in original, unopened condition with all seals, packaging, accessories, manuals, and warranty cards intact.

  • Items showing signs of use, damage, missing parts, or broken seals may be rejected or subject to a reduced remedy.

  • Approved returns are subject to inspection before any resolution is issued.

4. Shipping & costs

Unless we explicitly agree in writing:

  • Customers are responsible for arranging and paying for return shipping for approved returns.

  • We recommend using a tracked and insured shipping method — we are not responsible for items lost in transit to us unless otherwise agreed.

5. Defective or damaged on arrival

If your product arrives damaged or is clearly defective:

  • Contact our sales team immediately (and within 24 hours where possible), provide photos of the damage and the packaging, and keep all packaging until instructed otherwise.

  • We will assist you with warranty claims, replacement, or other applicable remedies. These cases are reviewed individually.

6. Warranty

Manufacturer warranties may apply to many products we sell. Warranty claims are handled per the manufacturer’s terms. We will assist you with warranty-related steps where possible.

7. How to request a review

To request a review for an unopened/box-packed product or to report damaged/defective goods, email our sales team with:

  • Subject: Refund/Return Request — Order #[your order number]

  • Your full name, order number, delivery date, a short reason for the request, and photos (if applicable).
    Email: [[email protected]]
    Or visit: https://www.climaxcomputer.com and use the contact form.

8. Final notes

  • All requests are handled fairly but on a case-by-case basis.

  • This policy does not limit any legal rights you may have under applicable consumer protection laws.