Shipping Policy — Climax Computer


Website: https://www.climaxcomputer.com

Thank you for shopping with Climax Computer. Below is a clear, customer-friendly shipping policy you can paste into a WordPress page. Replace any bracketed placeholders (e.g. [[email protected]]) with your real contact details before publishing.

1. Processing time

  • Orders are usually processed within 24–48 business hours after payment confirmation (business days = Monday–Saturday, excluding public holidays).

  • Processing may take longer during sales, promotions, or when additional verification is needed. We’ll notify you by email if there’s a delay.

2. Shipping methods & carriers

  • We ship using trusted local and international couriers. Exact courier options (standard or express) are shown at checkout.

  • You will receive a tracking number by email or SMS when your order ships.

3. Domestic shipping (Pakistan)

  • Estimated delivery: 1–2 business days depending on your city. Major cities (Lahore, Karachi, Islamabad) are typically faster; remote areas can take longer.

  • Delivery times are estimates only and start from the date of shipment (not order placement).

4. Shipping costs

  • Shipping charges are calculated at checkout based on order weight, dimensions, destination, and selected service (standard/express).

  • We may offer free shipping promotions from time to time — any such offers will be clearly displayed at checkout.

5. Tracking your order

  • After shipment, we’ll email you a tracking number and a link to track the parcel.

  • If you don’t receive tracking details within 48 hours of payment, contact us at [[email protected]].

6. Multiple packages

  • Large orders may ship in more than one parcel. You will receive separate tracking numbers for each package.

7. Failed deliveries & address issues

  • Please ensure your shipping address, contact number, and recipient name are correct at checkout. We are not responsible for delays or losses caused by incorrect addresses provided by the customer.

  • If a courier attempts delivery and cannot complete it, the package may be returned to us or placed in local courier storage. Additional re-delivery or collection fees may apply — these are the customer’s responsibility unless the error was ours.

8. Lost, stolen, or damaged shipments

  • If your order is marked delivered but you did not receive it, check with household members and neighbors first, then contact us immediately.

  • For damaged-on-arrival items, keep original packaging and photographs of the damage — contact our sales team within 24 hours where possible. We will assist with the claim.

  • We will work with the courier and you to investigate shipping issues and, where appropriate, provide a resolution.

9. Customs, duties & import restrictions

  • For international orders, customers are responsible for paying any customs duties, taxes, or fees. We cannot control customs processing times or fees.

  • Some products may be restricted from export to certain countries. If your order cannot be shipped to your address, we will contact you with options.

10. Delivery signature

  • High-value items may require a signature on delivery. If no one is available to sign, the courier may re-attempt delivery or leave the parcel at a secure pickup point.

11. Changes or cancellations

  • If you need to change shipping details or cancel an order, contact us as soon as possible at [[email protected]]. If the order has already shipped, we may not be able to change delivery details.

13. Related policies

  • For returns or refund requests, see our Refund & Returns Policy.

  • For questions about privacy or how we handle your information during shipping, see our Privacy Policy.

14. Contact us